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| Automotive |
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| Growth remains low -about 2-3% annually and price incentives that OEMs rely on to protect market share wreak havoc with their bottom lines, threatening the viability of some of the biggest companies in the world. |
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Customer Interface Skills |
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“Create Raving Fans®; satisfied customers are not good enough”
- Ken Blanchard & Sheldon Bowles |
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According to Bain & Company, companies can boost profits as much as 75% by retaining merely 5% more of their existing customers.
There is a lot of competition out there. If you don’t take care of your customers, somebody else is ready to take your place.
Differentiate yourself from your competition by teaching your customer service representatives to develop ‘Raving fan®’ customers.
Some of the programs that we run are: |
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Serving to succeed |
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Ducks quack. Eagles soar |
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Customer 101 |
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Telephone skills |
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Subsidized customers |
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| Talk to us in sustaining your only asset that can make or break you – superior customer interface skills of your customer facing personnel. |
| To find out more, please contact Footprint’s consulting practice |
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